Delivery
All goods will be dispatched as swiftly as possible, and we aim to effect delivery usually within 5 working days. However, if an item is out of stock this may take a while longer, and we will notify you by e-mail if we are unable to dispatch any item within 14 days. We will also, of course, contact you as soon as possible in the event any item is unavailable.

Delivery Charges
UK delivery: up to 10Kg, £16.50; up to 20Kg, £22.00; up to 30Kg, £27.50; over 30Kg, £33.00. Northern Ireland, Abroad, Timed delivery's including Saturdays will be advised and charged as extra.

Delivery Address
We offer a professional delivery service. To achieve our greatest efficiency we require full and concise addressing details. It is most important for every order to contain the formal name of the recipient with title, plus the fullest, normal address details. THE MOST IMPORTANT DETAIL IS THE ADDRESS POSTCODE. We will also require a telephone number for the recipient.

We understand that by placing an order you are accepting the following terms and conditions.

Terms & Conditions

Payment
We accept payment by Visa and Mastercard. United Kingdom cheques are acceptable but no order will be dispatched until the cheque has been cleared. All credit card details given over the Internet to this site are encrypted. All personal details are securely protected in accordance with the Data Protection Act 1984.

We prefer that all orders are paid by credit card as it is fast and easy. However, we supply many leading companies and local authorities which prefer to pay us by BACS. In this case, you may order online, and email or fax a purchase order to 020 8893 9662. We will then send you an invoice.

Prices
All prices quoted on our pages are in pounds sterling (GBP) and exclude VAT at the current rate of 15%. Any orders dispatched to customers outside the EU will not be charged VAT (tax) and this will be automatically deducted before billing.

Returns / Damaged goods
In the unlikely events of goods being received, which appear obviously, damaged in transit. Especially where the packaging may be crushed. Please ask the recipient, either not to accept the parcel or to sign for it as "Damaged, unchecked" or "Damaged, unexamined". If this situation does occur. Please contact us immediately at returns@modulardisplaysuperstore.co.uk or telephone on: 020 8893 9661 (in either case within 48 hours or claims will not be accepted).

If goods are deemed unsuitable there is a 10% re-stocking charge and outward delivery charge (assuming goods are returned in 100% condition).

Complaints Procedure
Returned Goods can only be exchanged if they are defective for reasons of faulty workmanship or materials. No goods will be accepted for return without prior agreement by email.

Returns Procedure:
1) Notify us immediately.
2) Return within 7 days of receipt.
3) All returned goods should be in both their original condition & packaging.

Upon return of STOCK items you will receive either replacement goods, a refund or credit minus the original carriage costs.

Replacement goods:
A a refund or credit will not be given for NON STOCK items (personalised to your own requirements) unless subject to a quality issue. If goods are received damaged in transit either not to accept the parcel or to sign for it as "Damaged, unchecked".

Please notify us ASAP at returns@modulardisplaysuperstore.co.uk or telephone 020 8893 9661.

Artwork:
If there are errors in the artwork supplied by the Buyer,Modulardisplaysuperstore (knewimage ltd) can accept no responsibility for such errors. Visual proofs may also be supplied where deemed necessary by the Seller. No responsibility can be accepted where proofs are supplied and any errors, whether by the Seller or customer are not corrected by the customer at the time. Any design changes or alterations to typefaces, layout or dimensions due to absence of explicit instructions may be charged extra unless due to an error on the Seller's part. Production will not commence without design approval and if this is not received within three days of submission, dispatch of the order may be affected.

Colour Matching:
Whilst every effort will be made to achieve a commercially acceptable match, the technical problems involved in ink manufacture and the effects of different media on the apparent colour, the Seller cannot guarantee a perfect result. The buyer must ask for a colour print proof (charged at £25) or swatch (free) where colour is critical. Where colour proofs are ordered the production time will be extended.

Confidentiality and Privacy Statement
ModularDisplaySuperstore .co.uk is committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. If you have any requests concerning your personal information or any queries with regard to these practices please contact Kim Mollett, who is responsible for security on the site, on 020 88939661 or e-mail us at security@modulardisplaysuperstore.co.uk.

Information Collected
We collect the information you supply to us through enquiry and shopping basket checkout forms, and every time you e-mail us. We also collect information automatically about your visit to our site. The information obtained in this way, which includes browsing patterns, is only used in aggregate form, and as such cannot be used to identify you. Additional voluntary information, including demographic data, is collected via the ad hoc competitions, which require registration on a contact page. This aggregate information is used to:
build up marketing profiles
aid strategic development
audit usage of the site

Use of personal information
We process personal information collected via ModularDisplaySuperstore .co.uk for the purposes of:
providing the best possible service
processing any orders you may have made
conducting market research surveys
running competitions
providing you with information about products and services we offer

If you do not wish to receive information about our products, services or special offers, please e-mail us at nothanks@modulardisplaysuperstore.co.uk

Disclosures
We will not pass your information to any third parties, except as required for order processing. If you have any queries about our Privacy Statement you should contact us by ringing 020 88939661 or e-mail security@modulardisplaysuperstore.co.uk

modulardisplaysuperstore.co.uk is committed to upholding the eight Data Protection Principles of good information handling practice.

Law Applicable
These conditions shall be governed and construed in accordance with the laws of England and all disputes arising in connection therewith shall be submitted to the jurisdiction of the courts of England and Wales.